SUPPORT OPTIONS

Timewatch offer a range of Support Options to suit our different product ranges:


Range Options
Business   Business Support
Corporate   Standard or Premium
Enterprise   Standard or Premium
Business Support
Available to Business Range Customers only:
8 Hour Escalation
(Responsed within this time)
On-line Web & Email Support
Free product updates
Discounts on product upgrades
Consultancy Support Available

Standard Support & Maintenance
Available for Corporate and Enterprise Customers only:
8 Hour Escalation
(Maximum response time)
On-line Web & Email Support
Free product updates & upgrades
Discounts on major upgrades

Premium Support & Maintenance
Available for Corporate and Enterprise Customers only, Premium Support is the same as Standard Support, but wth;
Faster 4 Hour Escalation
Dedicated Account Manager

All product updates and upgrades including minor and major product upgrades

Discounts on new products and services

Free yearly Health Check

 Login to Support here